Returns

Customer Service is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us to obtain a Return Authorization Number (RA #) within 30 days of receipt of your order.

 

Conditions for Return
Most items that we sell may be returned within 30 days of delivery for a full refund minus shipping if you follow the instructions listed below.

All returnable items must meet the following conditions:

  • The item must be clean (no cracks, scratches, dirty or marked tires, etc.)
  • The item must be unused
  • The item must be in its original packaging.

In addition, the item cannot be one of the “non-eligible returns” listed below.

 

Items Not Eligible for Return
Due to health and hygienic regulations, we cannot accept the following items for return:

  • Bathroom safety equipment (such as raised toilet seats, bath/shower transfer benches, grab bars, bathroom wheelchairs, tub bars, bath lifts, commodes, etc.)
  • Seat cushions and backs
  • Opened packages or anything that cannot be resold as New.
  • Other items specifically marked as “non-returnable” in the item’s website description
  • Return requests more than 30 days after delivery
  • Any item that has been modified or used
  • Any item not in its original packaging
  • Special orders

Charges and Fees
Assuming all conditions are met, we will be able to provide you with a FULL REFUND, minus shipping fees.

 

Shipping Fees
All Shipping charges are non-refundable. For orders that received “Free shipping” or if the item was advertised as “Free shipping”, our actual outbound shipping cost of the item will be withheld from your refund amount.

Return shipping costs (of sending the item back to us) are also the responsibility of the customer. (Unless the item is being returned due to our error, manufacturer defects, or damage during shipping, in which case we would send you a prepaid shipping label.

 

Return Procedures

1.      Customers must have a Return Authorization Number to qualify for a return. Items returned without a RA# will not be accepted. For a return to be accepted, customer must request a RA # within 30 days of delivery.

2.      Items must be returned within 14 days of your receiving your RMA number.

3.      We recommend that you make sure the item is packed properly and that the shipment is insured for its retail value. You should also obtain a valid tracking number. We are not responsible for items that are get lost or damaged on the way from the customer’s address to any of the return facilities.

All returns are subject to inspection. They must be in new, unused, resalable condition and contain all packaging materials, manuals, and blank warranty cards. Any item not in its original condition will be deemed unsuitable for resale and will not be accepted for a refund.

 

Exchanges
To exchange an item, you must:

  1. Request a RA# to return the first item (see above).
  2. Place a new order for the exchange.

If you’d like to get the second item quicker, you may place the order as soon as you request an RA#.

 

Refunds
If you would prefer a refund, it will be issued within 30 days after we have received, inspected, and approved the return. We will send your refund via the original payment method that you used to pay for the item.